Refund policy

CandlesCo Australia Returns & Refunds Policy

Our Commitment to Quality At CandlesCo Australia, we pride ourselves on crafting unique, hand-poured sculptural candles and eco-cast wares. Each piece is a testament to artisanal skill, with slight imperfections adding to its unique character. As our products are handcrafted, we pack them meticulously for one-way travel to ensure their integrity upon arrival.

Return Policy To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging. Please note that CandlesCo Australia does not accept returns based on a change of mind. Our return policy strictly applies to items that are damaged or incorrect upon arrival.

Refund Process At CandlesCo Australia, customer satisfaction is paramount. If your item arrives damaged or differs from what you ordered, we are committed to resolving the issue. Upon receiving the returned item, we will promptly process your refund or exchange, based on the specific circumstances of your order.

Damaged or Incorrect Items If you receive an item that is defective, damaged, or not as ordered, please contact us immediately at candlesco.au@gmail.com. We will address the issue by offering a refund, exchange, or replacement, tailored to your specific situation and preference. Our goal is to ensure a satisfactory resolution for any problems related to damaged or incorrect items.

Return Shipping CandlesCo Australia will cover the cost of return shipping. Please contact us at candlesco.au@gmail.com for instructions on how to proceed with the return.

International Returns For international orders, returns will be handled on a case-by-case basis. Please reach out to us at candlesco.au@gmail.com to discuss your specific situation.

Exclusions Please note that personalized items and products that have been used cannot be returned or refunded. We appreciate your understanding.

Handmade Products Disclaimer Our products are handcrafted, and slight variations in color, texture, and finish are inherent to the process. These variations are not considered flaws and do not qualify for returns. Additionally, we do not accept 'change of mind' returns as our products are specifically packed for one-way travel to maintain their quality.

Contact Us For any queries regarding our returns and refunds policy, or if you require assistance with your return, please email us at candlesco.au@gmail.com.