Shipping policy

Shipping & Delivery Policy

Handmade to Order

All CandlesCo Australia products are handmade to order in our Perth studio. Please allow 4–6 business days for your order to be carefully made and prepared for dispatch.

During busy periods, processing may take longer. Any changes to our processing time will be displayed on our website.

Shipping Rates

Shipping charges are calculated and displayed at checkout before payment, based on your order and delivery address.

Delivery Within Australia

Once dispatched, orders typically arrive within 7–14 business days Australia-wide, depending on your location and Australia Post delivery times.

Delivery timeframes are estimates and are separate from our processing time.

Express Shipping

Express Shipping is available where offered at checkout and is charged at the rate displayed.

Selecting Express Shipping does not reduce our 4–6 business day processing time. It provides a faster postal service once your order has been completed and dispatched.

If you need your order by a particular date, please contact us before ordering.

Order Tracking

Once your order has been dispatched, you will receive an email with your tracking details.

Delivery Details

Please check that your delivery address is correct before completing your order. If you notice an error, contact us as soon as possible. We may be unable to change the address once your parcel has been dispatched.

Additional postage may apply if a parcel needs to be resent due to an incorrect address or because it was not collected.

Delayed, Missing or Damaged Parcels

If your parcel is delayed, missing or arrives damaged, please contact us at candlesco.au@gmail.com with your order number. For damaged items, please include photos of the item and packaging so we can assist.

Contact Us

For shipping enquiries, please email candlesco.au@gmail.com.

Thank you for supporting our small handmade business. 🤍