Shipping Policy

SHIPPING & DELIVERY POLICY
 
Last updated April 17, 2022
 
 
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://candlesco.com.au/pages/terms-conditions.
 
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
 
 
Expedited Shipping Fees
 
We offer expedited shipping at the following rates:
 
Shipping Method
 
Shipping Fee
 
 
 
Standard
 
5 to 14 Business Days (COVID delayed times)
 
9.99
 
 
Express
 
2 to 10 Business Days (COVID delayed times)
 
16.30
 
 
International
 
Up to 4 weeks (COVID delayed times)
 
29.99
 
 
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
 
All times and dates given for delivery of the products are given in good faith but are estimates only.
 
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
 
Once your order has been dispatched, we'll send an email with your tracking number.
 
DO YOU DELIVER INTERNATIONALLY?
 
We offer worldwide shipping. Free Standard & Express shipping is not valid on international orders.
 
 
For information about customs process:
  • Email candlesco.au@gmail.com
 
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
 
WHAT HAPPENS IF MY ORDER IS DELAYED?
 
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
 
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
 
 
QUESTIONS ABOUT RETURNS?
 
If you have questions about returns, please review our Return Policy: https://candlesco.com.au/pages/returns-policy.
 
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
 
If you have any further questions or comments, you may contact us by: